General
FAQ

  • Upon arrival you will be brought back to our IV room. Here you will meet with one of our Registered Nurses to go over a brief medical history and complete your treatment consent. We answer any questions before beginning so you know what to expect, especially if this will be your first time receiving an IV. We will collect your vitals before your infusion, monitor for adverse reactions during the infusion, and collect a final set of vitals upon completion. Your arm will be prepped in a sterile fashion, and an IV will be placed and secured. Sometimes it may take more than one attempt to start your IV due certain factors that may make it difficult accessing your veins. Some factors that may make it harder to access your veins could be dehydration, previous intravenous drug use, obesity, and loss of skin tone due to aging. Depending on the therapy it can take 30-60 minutes to complete the infusion. Once complete the catheter will be removed and the IV site covered. We will provide you with some paperwork after the therapy is complete and let you begin enjoying the immediate benefits – it’s that simple!

  • Yes, all our products are from an FDA 503B pharmaceutical outsourcing facility and 503A pharmacy providing high-quality nutritional medications across the US.

  • There are very minimal side effects to IV therapy. The majority of side effects are minor and short lived. The potential side effects include bleeding or bruising at the IV site. You may feel cooling sensations in the arm, tasting of the vitamins being infused or changes in the smell or color of your urine after. However, our Registered Nurses are licensed to manage any side effects that may occur.

  • When booking an IV therapy you will be asked to fill out a questionnaire through the booking app. If you have any history of heart failure or kidney disease you will not be able to receive IV therapy. If you are a prenatal patient experiencing nausea/vomiting and wish to receive IV Zofran (an anti-nausea medication) you will need to provide a written approval letter from your OB provider if you’re in the first trimester. If you have any health concerns or are taking certain medications and you have questions about safety, you can discuss with our Registered Nurse or schedule a consultation with our Medical Provider through our app prior to booking.

  • You may require more than one attempt at starting your IV. There are many reasons a person may have a difficult IV start but some of the most common are a person’s vein anatomy, hydration status, skin elasticity, and weight. If for any reason we are not able to successfully start your IV you will not be charged for any of the service booked. We may advise you to try to rehydrate and come back on a different day.

  • IV therapy has many benefits, but how often should you get it? Is there an upper limit? Well, like everything, the answer is that it depends on your needs, goals, and reasons for receiving IV therapy. We can help determine a therapy plan that best suits your overall health goal. Some of the treatments are meant to be used as a quick fix to treat the ailment when it’s active such as migraine or hangover relief.

    However, in those situations where IV therapy is utilized to promote your overall wellness, one infusion every two weeks is both ideal and adequate for most people since nutrient levels are elevated for a couple of weeks following an infusion.

    And if you need or want IV therapy because you want to elevate your health and overall feelings of wellness, a once-in-a-while appointment for self-care is okay, too! While there is much to be gained by receiving regular IV therapy to ensure that you’re always nourished and hydrated, many people also make it part of their semi-regular self-care routine and use it whenever they want a boost.

  • ■ Ages 15-17 - Consult with MD is required & parental supervision as well as parental consent

    ■ Ages 18+

  • We accept FSA and HSA card payments. However, we do not submit IV therapy sessions to insurance for billing. You can pay with a debit/credit card. At this time, we do not accept cash or checks.

  • We understand that unforeseen life events happen! Please let us know if you need to cancel your appointment and we will work to get you rescheduled if desired. However, we do have a 24-hour cancellation policy. If you cancel at least 24 hours prior to your booked service, you will not be charged. If you cancel in less than 24 hours of your appointment, or do a no-show, you will be charged 25% of your booking fee.

  • You may experience immediate relief as soon as your treatment is finished. Your long-term results may vary depending on your treatment. You may have to build up treatments to obtain long term results. Talk to us about a long-term therapy plan to get max benefits!

  • We are located in the Statera Health Building in Eau Claire. Our address is 3119 Golf Road Suite 107, Eau Claire, WI 54701

Menu
FAQ

  • No, one infusion at a time. However, we have a list of Injection Add-Ons you can add to your Infusion.

  • In some cases, you may complete more than one type of infusion per week. We can discuss these options with you.

    Please note the recommended times per week listed in each infusion type.

  • Honestly, it’s super simple! Please see our Book services page for more info!

  • When in doubt, our Restore Infusion is suited for most needs. It’s when things get specific that you will need to seek a particular Infusion.

    You could always alternate infusions.

    Example: You want to lose weight and have better skin, hair & nails. You could choose our Melt Infusion treatment for week 1 and our Glow Infusion treatment for week 2.

  • ■ Drink 16-24 oz of water 1-2 hours prior to your appointment to help with vein access.

    ■ A small snack is recommended.

    ■ There are no activity restrictions before or after treatment :)

  • When you complete your Health History form when booking, this will determine if you can safely receive IV Therapy treatments based on your health & medication lists. We will contact you before your appointment if we have further questions or if there is concerns based on your responses.